Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. WheelchairsOnSale.com has set specific guidelines to ensure a quick and hassle-free return and exchange process.
If you are not satisfied with your purchase, you may return or exchange it within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging. All items properly returned under this policy are eligible for a refund.
There is a 15% re-stock fee on the following items:
- Power wheelchairs
- Custom lightweight wheelchairs
- Wheelchair cushions
Additional fees may apply if not returned in original packaging or in new condition. Customers are responsible for return shipping fees. Returns will be inspected prior to credit given. Please keep in mind, credit card companies vary in the time they post credits to your account. Please allow one to two billing cycles for the refund to appear on your statement.
If an order is cancelled once the item has shipped, our standard return policy applies. You will need to accept delivery of the item, obtain an RA Number and ship the item back. If delivery of an item is refused, the return shipping costs will be deducted from the issued credit and a 25% restocking fee will be applied.
Please contact customer service at 1-888-628-1147 or email us at firstname.lastname@example.org for further instructions on your return and to receive an RA (Return Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective please call us immediately and we will send you the correct item, replacement item, or replacement parts immediately. Our customer service hours are Mon-Fri 9:00 AM to 9:00 PM ET, and Saturday-Sunday 10:00 AM to 6:00 PM ET.